Privacy Policy
The Gilded Spoon (referred to as "we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our restaurant, use our website (thegildedspoonnola.com), or interact with us in any way. This policy is effective as of January 1, 2025.
Information We Collect
We collect several types of information from and about users of our Services, including:
- Personal Information: This includes your name, address, email address, phone number, and any other information you voluntarily provide to us when making a reservation, joining our mailing list, or contacting us with inquiries.
- Payment Information: When you make a purchase or reservation through our website or in our restaurant, we collect payment information such as your credit card number, billing address, and expiration date. This information is securely processed by our payment processors.
- Device and Usage Information: We automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
- Location Information: With your consent, we may collect location data through our mobile application (if applicable) to provide location-based services such as showing you the nearest restaurant location.
- Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our website. These technologies help us personalize your experience, analyze website traffic, and serve targeted advertisements. Please see our Cookies Policy for more details.
How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Improve Our Services: We use your information to process reservations, fulfill orders, respond to inquiries, and provide you with a personalized experience. We also use your information to improve our website, services, and customer support.
- To Communicate with You: We may use your information to send you email newsletters, promotional offers, updates about our restaurant, and other marketing communications. You can opt-out of receiving these communications at any time by following the unsubscribe instructions included in the emails.
- To Process Payments: We use your payment information to process transactions and prevent fraud.
- To Analyze Website Usage: We use device and usage information to analyze trends, track user movements, and gather demographic information about our user base. This information helps us improve the performance and usability of our website.
- To Comply with Legal Obligations: We may disclose your information when required to do so by law or in response to a valid legal request, such as a subpoena or court order.
How We Share Your Information
We may share your information with the following third parties:
- Service Providers: We share information with third-party service providers who assist us with payment processing, data analytics, email marketing, and other services. These service providers are contractually obligated to protect your information and only use it for the purposes we specify. Examples of service providers we utilize include "Baton Rouge Analytics Inc." for web analytics and "Crescent City Mailing Solutions" for email marketing campaigns.
- Business Partners: We may share information with business partners who offer products or services that may be of interest to you. However, we will only share your information with your consent.
- Legal Authorities: We may disclose your information to legal authorities when required to do so by law or in response to a valid legal request.
- In connection with a Business Transfer: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption technology to protect sensitive information, such as payment information, during transmission.
- Secure Storage: We store your information on secure servers that are protected by firewalls and other security measures.
- Access Controls: We limit access to your information to authorized personnel who need it to perform their job duties.
- Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities. Our security team is headed by Jean-Pierre Moreau, Certified Information Systems Security Professional (CISSP).
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we will retain your reservation information for as long as you maintain an account with us or as needed to provide you with the services you have requested. We may also retain certain information for a longer period of time if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.
Children's Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.
Links to Other Websites
Our website may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any websites you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
The Gilded Spoon Privacy Office
625 Rue Royale
New Orleans, LA 70130
Phone: (504) 555-7425
Email: [email protected]
Our Data Protection Officer is Madame Eloise Dubois.